Returns Policy

Castaway Tackle Co wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for refund or merchandise credit under the following terms and conditions:

1. ITEM CONDITION.

 Unless an item is being returned because it was damaged or defective upon receipt, item(s) to be returned:

• must be in new, unused, and saleable condition with tags attached.

• may be “open box” but must be complete and all original packaging intact.

2. FORM OF PAYMENT.

For returned items, refunds will be issued:

• in the original form of payment.

Or

• as a store credit.

3. EXCLUDED ITEMS.

All items, with the exception of the following, are eligible for return:

• Clearance Items

• Final sale Items

• Perishable

• Special-order items

• Custom-made products

• Gift cards

We reserve the right to refuse any return if the item does not meet the above criteria or at the discretion of store management.

4. IN-STORE RETURNS.

Returns are accepted within 30 days of the original purchase with a valid receipt or proof of purchase.

5. ONLINE RETURNS.

For items purchased online, returns are accepted within 30 days of the delivery date. To initiate a return, please contact us via email; tackle@castawaytackle.onmicrosoft.com to obtain a return authorisation. Please include your original order number and reason for the return. Returns that are shipped without authorisation may not be accepted. Please allow up to 10 business days for your refund to be processed once your return is received.

6. RETURN SHIPPING.

 Return authorization for items shipped in error, or items that are being returned because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned for other reasons will be:

•  paid for by the customer.

• paid for by Castaway Tackle Co. if proven accidentally damaged in transit.

7. RESTOCKING FEE.

Except for items that are returned for being damaged or defective or items that were shipped in error, at the retailer’s discretion, to cover the cost of inspecting, repackaging, and restocking items, a restocking fee of 50% of the original purchase price.

The restocking fee will be deducted from the refund amount where permitted by state law.

If you have any questions about this return policy, please contact us via email at: tackle@castawaytackle.onmicrosoft.